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International calling is now available for employees as needed. Those who need international calling should request instructions from the business officeBusiness Office (ext. 5200). The provider is Nextiva.
To see how much calls will cost, visit https://www.nextiva.com/resources/international-calling-rates.html and choose the country, click display rates, and the per minute rate will be listed for each location.
In order to make an international call, there is both a prefix and a suffix that must be added to the number.
Prefix: 789
Suffix: **<billing code>
The prefix is required to access the service that has international calling enabled. The suffix is to track the billing so that the calls are billed to the correct department.
The billing code should probably be the user's phone extension so that calls can be easily tracked, however, it could be set per department.
Dialing example: the US consulate in Sao Paulo Brazil is 3250-5000. This would normally be dialed as 011 55 11 3250 5000. On campus, 789 must be added before the number, and **<EXT> must be added after:
789 011 5511 3250 5000 **1615
A report will be set up to attempt to help you with billing calls to each department, but it may take a few attempts before we get it where it needs to be. This is a new system and we’re figuring it out as we go.
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