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MFA
If you need assistance with initially setting up your Multifactor Authentication please follow this article. Multi-Factor Authentication Setup
Resetting Your Password.
Begin by navigating to https://passwordreset.microsoftonline.com/
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From this page enter your Union Email Ex.) Test.User@unionky.edu in the User ID: field.
In the second field enter the characters show in the picture.
Capitalization Matters.
Verification
The next page will ask you for the first of two methods to verify your identity.
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If choosing to “Call my mobile phone” field enter your phone number to receive a verification call.
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If choosing the “Approve a notification on my authenticator app” you will receive a notification on the mobile phone you setup for MFA with.
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If choosing the “Enter a code from my authenticator app” you will use the mobile deivce that is setup for your MFA and enter the number provided into the field.
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The next page will ask you for your second verification step.
You will only have 2 choices for the second verification step. If you choose one of the app methods your second method has to be phone number related and vice versa.
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Complete!
If you provided correct verification for step 1 and step 2 you will be greeted with the following screen!
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You have successfully reset your password!Click here to reset your password