MFA
If you need assistance with initially setting up your Multifactor Authentication please follow this article. Multi-Factor Authentication Setup
Resetting Your Password.
Begin by navigating to https://passwordreset.microsoftonline.com/
From this page enter your Union Email Ex.) Test.User@unionky.edu in the User ID: field.
In the second field enter the characters show in the picture.
Capitalization Matters.
Verification
The next page will ask you for the first of two methods to verify your identity.
Choose your first method and enter the data requested.
If selecting to text or to call mobile number first you will enter the phone number associated with your account in the “Enter your phone number” field.
If choosing to “Call my mobile phone” field enter your phone number to receive a verification call.
If choosing the “Approve a notification on my authenticator app” you will receive a notification on the mobile phone you setup for MFA with.
If choosing the “Enter a code from my authenticator app” you will use the mobile deivce that is setup for your MFA and enter the number provided into the field.
The next page will ask you for your second verification step.
You will only have 2 choices for the second verification step. If you choose one of the app methods your second method has to be phone number related and vice versa.
Complete!
If you provided correct verification for step 1 and step 2 you will be greeted with the following screen!
You have successfully reset your password!