Using the 3CX Phone System from Off-Campus

Union’s 3CX phone system has the capability of allowing users to receive and make calls to and from their Union extension from a laptop or smartphone.

On a Smartphone

From the app store on your phone, download the 3CX client. Open the app and log in. You should have received a separate email with login credentials (search your email . Please note that this is a different login than your regular Union credentials.

1. From the app store on your phone, download the 3CX app.

   Open

   

2. Open the app. It will prompt you to scan a QR code.

   Open

   

3. To retrieve the QR code, log into the 3CX site on your computer: https://uc.3cx.us/webclient. You should have received a separate email with login credentials (search for “Welcome to the Union College Phone System”). Please not the login is different than your regular Union credentials.

4. Once logged into the site, click Settings down the left side of the screen.

5. Next, click Scan QR Code.

6. Scan the QR code on your computer screen with your phone.

7. Make sure to click “Allow” the app to manage calls.

8. You will now see this screen from which you can make and receive calls from you Union extension.

On a Laptop

Please note we are currently experiencing issues making and receiving calls from the browser-based app. Please use the Smartphone app instead (see above).

Go to the following link and log in. You should have received a separate email with login credentials. Please note that this is a different login than your regular Union credentials.

Please note that this is a browser-based app – no installation necessary.

https://uc.3cx.us/webclient

Notes

• When you first log in to the browser you will need to make sure the option “Web Client” is selected in the upper right-hand corner (see screenshot below).

• Any calls made to you will ring to your computer and desk phone, and you can answer on either one.

• To call within the Union Directory, simply use the Search box at the top of the window. Click the Phone icon by the person you want to call.

• If using a  smartphone, note that 3CX runs as a separate app. Your phone number and any data associated with that number is not used to identify calls/callers.

Additional Information

Instructions on how to use the 3CX Softphone can be found here:

https://www.3cx.com/user-manual/web-client/